I have - 3265443 The blue light on our bigpond modem is on so we have signal. Answer : This document describes the function of the front panel LEDs on the T25. Solid amber. Internet Forum requires membership for participation - click to join. Link Light. With an needle insert in for about 15/20 seconds into the reset button and released it after. Waited over 10 minutes, then switched on NBN modem again. If the DS light on your modem is blinking, it means that you are not connected to the internet. Depending on the make and model of your router the lights may start out blinking or may vary accordingly. Blinking Red = Modem is in the process of resetting. It seems a problem with the authentication, did you try to turn off the modem for 5 minutes or to do a factory reset? The blinking orange light appears whenever there is a “very slow internet connection. I called cox thinking the new modem needed to be activated but cox agent tried multiple steps but he was unable to see modem at all. When the channels successfully bond, the Upstream and Downstream lights will go solid blue. This sequence will recur each time you power on. Cancel ; Up 0 Down; Cancel; 0 USP45 over 6 years ago. Modem Connection Issue. Arris was no help so I replaced my modem for new Netgear  cm700 DOCIS 3.0 completely compatible. Was using sb6190 modem when internet went out last week. If you are using your computer's Ethernet port, check that there is a good connection between your computer and the modem's Ethernet port. The three lights that are on are the green power light (lighting up green, not flashing) and the receive data and Ethernet port light are both flashing blue. 3. factory reset as instructed by Netgear 4. all combinations of cable in/ cable not in. Status site claims to be no outage in my area (Quakers Hill, 2763) I left my modem plugged in for hours, just in case. Netgear CM500 2 downstream channels not locked - Blinking Green light. Thanks for your wondeful question. Green: Power is properly connected. Check that the light for that port is on or flashing. Solid green or white. On completion of this test (after about a minute), the Downstream light will start to blink green. No Ethernet cable is connected between the router and the modem. I already reseted the modem and nothing works. Note that ONLINE, DOWNSTREAM and UPSTREAM lights will all FLASH briefly when the Connection Box is powered on. I have plugged in my modem about 1 hour ago and the green @ light is continuously flashing. Apologies for the unpleasant situation. Improper Router Setup. DS Light Blinking on Arris Modem. Ive tried various combinations of turning power to nbn off in conjunction with unplugging cable from wall but stuck on upstream flashing. Let’s say- if you see an orange WAN light on the Netgear router. First thing first, DS means “Downstream”. Connected to power and it does same exact thing my sb6190 did: the power light I’d green and the downstream light is blinking. SurfBoard modem's downstream light is blinking, not connecting to Internet :(Hey guys, I ordered a Surfboard SB6121 for my new apartment, it worked great for about a month but today my internet just died on me. Sadly, the NBN modem is now in a state with only two solid green lights (Power and Downstream), the Upstream light is blinking and … Can you quote what you read? Blinking green or white. After several reboots - the light on my Xfi modem remains a solid orange. Allan - Cox Support Forums Moderator. If you are using wireless, check that your wireless connection is functioning correctly. On my Modem/Router here are the status lights: Power: Constant On. Connected to power and it does same exact thing my sb6190 did: the power light I’d green and the downstream light is blinking. A solid light indicates the modem is powered on. Wait 3,4 minutes until all the lights are coming back. Service Outage: In some cases, there is a service outage on the ISP’s end due to which the lights on the US/DS indicator are blinking. I rebooted my router and now when it turns on nothing happens. Sorry you are having internet issues. Having read the other thread (/archive/9znl0zv9) on the issue, I followed GlennW's advice and turned off both NBN and ZTE modems. If the power is blinking, that means you have no power. Please Help, I've lost an entire day of work and would not like to lose another. This is immediately after plugging in router. As far as Time Warner knows, they can see me online so they have no idea what is going on. LED. And if the online is blinking it means you are not online. In case your modem can’t connect to the router, restart your modem and router. It indicates that your modem is receiving data from the Internet. You will need a regular analog telephone to do this test. I called cox thinking the new modem needed to be activated but cox … Flashes when the modem requests an Internet Protocol (also known as IP) address from your internet provider; The IP address helps route the data you send and receive to and from your modem; The downstream and upstream indicators should remain solid during the connection process. Are you currently experiencing any issues with the internet service? My Power light is on, my Downstream and Upstream lights are on or blinking, and my Online light is on. I have unplugged modem numerous - 335323 Sounds like a downstream issue, judging by the lights, but knowing all the data would be helpful. No power is supplied to the cable modem. I ask if we could schedule a tech but he warned I may have to pay since this is my equipment. Cancel; 0 Allan over 6 years ago. No splitters. I just had my home internet installed yesterday, but the Wi-Fi has been down for a whole... Hi Ray! No internet, Online light OFF, Upstream light OFF, Downstream light FLASHING, Power light ON So this is the first time I've had such a major issue, this is 3 days and ongoing with no internet. Solved: Hello, My internet service abruptly stopped working today. You will see Easy coonect on the screen of your computer. I know cox is doing a lot of updates in the area also based on what I have read. When you first turn on your modem, it goes through a power-on self test. The splitter provides the connection to the TV, Phone and the Wifi Modem. Arris was no help so I replaced my modem for new Netgear cm700 DOCIS 3.0 completely compatible.   I know cox is doing a lot of updates in the area also based on what I have read the issue is there are no downstream connections being made ... should I schedule a tech? Scanning for a downstream (receive) channel Internet connection. Flashes as the modem … I am also unable to connect to the internet. A partial or faulty router setup may also lead you to blink orange light issue. Once the modem syncs on a downstream channel, the Downstream light will go solid green and the Upstream light will start blinking green. Can you post the signal levels at 192.168.100.1(admin/password) or see page 13-14 of the user manual. Solid red. Cox preferred 150 internet only account. Please try unplugging your modem from the electrical outlet for at least 1 minute. Off. Is it ok that my modem's Upstream light is constantly blinking? Power. There may be up to one minute delay for the Power LED to light up after the power is connected. save money With our high quality services. If they start flashing again, it means the signal lock was lost and the connection process has started again. The manual says "The unit is scanning for an upstream channel." For this, power-cycle your network hardware and log in to routerlogin.net to set up your WiFi router. Once done, try again to connect both of the devices with each other. During the bonding process, the Upstream and Downstream lights will blink blue. This is a self-test and no action is needed, just wait for the Connection Box to finish booting up. Function. After reboot not working and has strange orange light? Wondering if there are people like me. The ZTE modem's internet light was red but all others were green. no one can afford not to have internet in the middle of a pandemic. Upstream: Slow Blinking. Receive. My router is plugged in and everything, I followed the rest of the setup instructions word for word. Power is supplied to the cable modem. Since about 10am this morning, the upstream light on our nbn device has been continuously flashing, or reverts to downstream flashing then upstream. Upstream and downstream channels … Scanning for upstream (send data) and downstream (receive data) channel connection. When trying to connect, the upstream and downstream lights first go solid, then the internet light blinks, then the internet light goes out and the upstream and downstream lights start blinking continuously. Internet: Constant On but no connectivity . I have had orange flashing downstream light on modem for a few hours now and I have internet connection. It was a major factor in my deciding to shop around for other ISP’s at the time and really was serendipity in hindsight. Step two is to examine each box and make a … Green: Downstream channel is connected in DOCSIS 3.0 mode. It's could be an outage in your area, please wait at least 24 hours, then after if your problem is not resolved contact a fizz rep... How can I solve this or contact someone at fizz... today is a work day. A flashing or blinking us/ds means that the modem cannot connect or establish a connection due to a missing signal. Not flashing occur... Hello Ferhan, Has 3 solid lights and the button is orange. The cable modem is too warm and might overheat. Downstream: Slow Blinking in sync with the upstream light. Blinking downstream light no connectivity on 2 different DOCIS 3.0 modems. What do the LED lights indicate on my T25 Cable Modem? It’s been several hours and the downstream light is still flashing..... We did have a power outage last night , could there be a network issue? Two or more downstream channels are locked. If you have PHLO+ or line share ADSL, Verify that there is a clean dial-tone on the phone line that is plugged into your DSL modem. The blinking orange light means that there is a blockage or locking on to the downstream signal, and to correct it you should change the position of the device like the device should be placed at some height for better connectivity and fast internet connection. That means problem with the cable signal Try to to disconnect the modem for 5 minutesIf it does not work Contact the support, You can choose your best answer if it works. Connected directly to computer with Ethernet cable to wall with short coaxial cable. This document describes the function of the front panel LED lights on the SB8200. I have verified your modem in my tools and it appears to be fully offline, although there are no issues with the... https://fizz.ca/en/faq/none-my-devices-can-access-interne... Home internet has been down for a day, no Signal, My downstream is flashing for the past 2 hours! customer support 604-819-4520. available for your convenience kaayla@valleycreativeagency.com Solved! One downstream channel is locked. No splitters. Motorola Surfboard LED Information. The US/DS stands for Upstream and Downstream. On the contrary, it will be solid on … Downstream. If both UPSTREAM and DOWNSTREAM lights are FLASHING but ONLINE light is OFF, there is no connection to the NBN™ network. What area do you live? This question has been answered and the answer has been approved by the author. Called cox to TS the issue was referred to modem manufacturer. Also unplug the coaxial cable from the... My downstream light is not turning on. If this splitter isn’t working properly or has been damaged it can end up preventing the connection. Hello USP45, That does sound rather odd. The phone cable coming from your DSL modem should plug directly into the wall outlet. The reset button is located back in the center of the modem. Front Panel LED Icon: Flashing : On: Not applicable - icon does not flash. Power is properly connected with the device power cord. how do I fix my Downstream light not turning on? Downtown Montreal Concordia University Area. Connected directly to computer with Ethernet cable to wall with short coaxial cable. Front Panel LED Icon: Blinking: On (Solid) Not applicable - LED does not blink. Joe,I had this problem 3 months ago and I solved it .I did a rest of my modem.The reset button is located back in the center of the modem.With an needle insert in for about 15/20 seconds into the reset button and released it after.Wait 3,4 minutes until all the lights are coming back.You will see Easy coonect on the screen of your computer.Then types twice your password.If your internet connection is still problematic,Contact the Fizz support by chat from 8h00 to 21h00.First, connect you to your Fizz account.Click on this link:https://fizz.ca/en/faq/none-my-devices-can-access-interne...Wait to see the green chat button down to the right of the page.Your chat session begins with Fizz. Hi Fatima Does anyone know what this means? I had this issue with my upstream light blinking on my modem for a couple months and Teksavvy couldn’t solve the problem. My Thomson DCM-475 one day just started blinking.